Current State and Future Direction of the IT Industry
August 26th, 2011 by BrightCloud
A recent Gartner report delivered its key findings that; The economies of Asia/Pacific and Latin America will grow at rates two to three times …
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Five IT projects for business agility
August 19th, 2011 by BrightCloudGiving CEOs ways to succeed in the face of accelerating business change Service levels are being met. System utilisation rates are high. You’ve enabled ...
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Top predictions for IT organisation and users beyond 2011
August 19th, 2011 by BrightCloud
Gartner has revealed its top predictions for IT organisations and users for 2011 and beyond. Analysts said that the predictions highlight the significant changes …
Reasearch Shows IT Leaders Re Assess Focus in 3 Key Areas
July 22nd, 2011 by BrightCloud
IT and operations executives are facing unparalleled rates of change. Cloud is threatening to erode traditional datacentre boundaries. Likewise, consumerisation and the rise of …
Cloud Infrastructure to be 25% by end of 2011
July 21st, 2011 by BrightCloudA new Magic Quadrant report from Gartner on Cloud Infrastructure as a Service (Iaas) and Web Hosting has forecast that by the end of 2011 ...
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Great Feedback to Customer Survey
July 15th, 2010 by BrightCloudAs a support organisation its always difficult to know how good a job you are really doing. We've hit our service level targets and achieved 100% reliability of the ...
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