Technical SupportSupporting Your Business Growth
IT needs often peak and trough, which is why recruiting and then keeping an IT team properly trained is a luxury many business can’t afford. Most organisations therefore have a small IT team which is capable of looking after everyday issues, but is exposed during sickness and holidays, or when there is a problem outside of their capabilities.
This is why many SMEs find great strategic advantages in outsourcing some or all of their IT support requirements. Outsourcing gives you access to highly trained experts every day of the year, without the costs of hiring and retaining staff. It also means that your internal team can focus on more important strategic priorities, helping your business grow.
Our UK based support team are just as comfortable speaking in plain English as they are having complex technical discussions. This means they can either act as an extension of your IT team or replace it entirely. End-user support is provided via the BrightCloud Support Viewer, which enables our support specialists to securely connect to a user’s computer or laptop, wherever they are.
So whether you have no dedicated IT resource, or just need more capacity in your IT team, BrightCloud support liberates your people to focus on making your business better.
